Frequently Asked Questions

(FAQ)

Getting Started

  • The ASU Change app allows Alabama State University alumni, students, and supporters to round up their everyday purchases and donate the spare change to ASU. It’s an easy way to give back and support the university’s mission. This app is powered by HBCU Change.

  • Download the ASU Change app from the Apple App Store or Google Play Store, create an account, and securely link your debit or credit card to start rounding up your purchases.

  • Yes. ASU Change uses bank-level encryption and security protocols to protect your financial data. We do not store your banking information, and transactions are securely processed through our payment partners. Use use Plaid and Stripe, two well known financial systems, as our payments partners.

  • Each time you make a purchase with a linked card, ASU Change rounds up the total to the nearest dollar. Once your accumulated round-ups reach $5, the donation is automatically sent to ASU.

Referral Program & Incentives

  • Invite friends and family to sign up for ASU Change! For every 15 referrals who sign up and link at least one debit or credit card, you will receive a club access ticket to a football game (excluding the Turkey Day Classic and Homecoming).

    For 25 referrals, you will receive two tickets to the President’s Ball.

    Additionally, the person with the most referrals in the first month will receive a $100 prize, and the top referrer for the first year will have a classroom named after them on ASU’s campus in a special ceremony.

  • You can track your referrals within the ASU Change app under the "Referral Program" section.

  • While you can refer as many people as you want, the matching donations from our donor partner are capped at $15,000 for the program.

Donations & Financial Information

  • All donations go directly to Alabama State University to support scholarships, campus improvements, student programs, and other university initiatives.

  • Yes. You can set a cap on your monthly donations in the app’s settings.

  • Yes. The ASU Change app allows users to make one-time donations at any time.

  • Yes. ASU is a 501(c)(3) organization, and all donations are tax-deductible. You will receive a receipt for tax purposes.

  • Yes, you may enroll a credit card to track the “spare change” associated with your transactions on that card. However, you must use a debitory account (checking or savings) to pull your contributions to be sent to ASU.

  • Donations will show up on your bank statements identified as "HBCU Change." This is because HBCU Change powers the ASU Change app.

Managing My Account

  • Currently, all donations support ASU’s general fund. However, we are exploring ways to allow users to direct their contributions to specific programs in the future.

  • You can update your payment method in the app under "Settings" > "Payment Methods."

  • Yes. You can pause round-up donations at any time in the app’s settings.

Technical Support & Troubleshooting

  • Ensure your bank is supported by our partner, Plaid,, and that your login credentials are correct. If issues persist, contact our support team via the app or email support@hbcuchange.com.

  • Click "Forgot Password" on the login screen and follow the prompts to reset your password.

  • For any issues or questions, reach out to our customer support team at support@hbcuchange.com or shoot us over a text message at XXX-XXX-XXXX..

  • Yes! Anyone can support ASU through the app, whether you’re an alumnus, student, family member, or just a fan of the university.